A few days ago, an article was published in the Belgian magazine "L'Echo" asking if Belgium had missed its Digital transformation. While I'm always happy to read about Digital transformation in Belgium and see that the debate is becoming front and center, I felt I needed to react on this one.
Read MoreAmong the missions we get to work on, a lot start from customer journey redesign - an ambition to rethink the overall customer experience and revisit solutions and services proposed along the story, altogether building relevance and competitiveness. But have you thought about your change readiness?
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