AXA Belgium

“Belly & Brain helped us both on the design of a specific customer journey – which is in a stepwise manner being implemented now – and on the creation of an “AXA-specific” methodology that enables us today to spread out the customer journey development across many areas of our company. Thanks to the help of Belly & Brain, we were able in a quite rapid and impactful way to put our company in a customer-first mindset, with a solid methodology underneath and with first visible results on the claims journey they designed for us.”

Gunter Uytterhoeven

Chief Customer & Data Officer, AXA BELGIUM